fbpx
Schedule
Online Booking

Reservation for classes can be made up to 3 days in advance of the date of the class.

How do I log in and start booking online?

Click here for PDF guidelines How to book through the website link

Click here for PDF guidelines- How to book through the Mindbody app

Please take a few minutes to create your own username and password. Simply click on the “New Users: Sign-up!” link located on the top right-hand corner of the main screen and follow each step as outlined. Please be sure to have your ANAHATA YOGA card number on hand as you will be required to provide this information during the registration process.

Note: After an initial security verification, you will be notified by email upon successful registration. This process will normally take no more than 2 working days.

What if I forget my username and/or password?

Click on the “Returning Users: Forgot your login?” link located on the top right-hand corner of the main screen. You will be given a hint that will help you to remember. You should also have your ANAHATA YOGA card number on hand to do so.

How do I find the class I wish to sign up for on the Class Schedules page?

Go to the “classes” tab located on the top right-hand index of the scheduling window. Use the date index located on the top left menu bar to search for the day you wish to schedule your class.

How do I sign up for a class?

Click on the sign-up link next to the class (with the correct day, time, and instructor) you wish to take. A small window will open with the option to make a single reservation. After making a reservation, your current schedule of booking(s) will be displayed, including the class you just signed up for. You will be notified by email to confirm your booking for a class.

What if the class I wish to sign up for is full?

If the class you are trying to book is full, an option to be added to our waitlist is displayed, showing your current position on the waiting list. You will receive a confirmation email once a space is available. In addition, our Customer Care Representative will call you to confirm your acceptance on the waiting list.

How do I cancel a class I’ve already signed up for?

After you have signed up for a class, the sign-up link will change to “registered”. Click on it, and a new page will appear showing your current schedule. Click on the “cancel” link to the right of the class you wish to cancel. You will receive a confirmation email once you have made a class cancellation.

How can I view what classes I’ve signed up for without signing up for a new class?

Click on the “registered”. This links to another page displaying your current schedule for the next two weeks. You may also print this page as your booking confirmation.

What happens if I don’t log out?

We strongly recommend that you always log out after use, as your class scheduling session will remain active until you log out of the system. Do so by clicking on the “log out” link in the upper right-hand corner of the page.

How to book the class using the mind-body app?

Download the mind-body app in google play store or Apple App store

  1. Open the app.
  2. Enter your user name and password that you used to create the mind-body account through the website.
  3. Once logged in Go to Explore Businesses Page in the app and choose Anahata Yoga, Hong Kong and click the favorite button.
  4. Once selected Favourite Anahata Yoga will display on the Home screen of the app and you can start booking classes through the mind-body app.

What is the cancellation policy for the group classes?

Group Class Cancellation Policy

Early Cancel: All confirmed group classes may be early canceled 3 hrs prior to the start of the class. Cancellations can be done through an online website /mind-body app.
 
Late Cancel:  To be fair to other members we will implement a strict late cancellation and no-show policy to ensure the spots are utilised fully considering the limited number of spots for each class.
 
First-time Late cancellation / No show will lead to revoking of all booking privileges for one week and subsequent recurrence will incur a penalty of HKD350 for each time. However, standby in person before the class will be accepted. Special requests will be considered on case by case basis.
 
If you choose not to attend the class please remember to cancel 3 hrs before the class even if you still on the waitlist. If you have waitlisted for the class to start in the morning the next day, please be prepared to come to the class on time or cancel the waitlist 3 hrs before the class, otherwise, it will be considered a late cancellation.
 
Please be considerate to other members and make sure you cancel the class 3 hrs before the class starts time. The above policy applies to all our Regular/VIP, Yoga teacher training members.

Why I am not able to book Andiappan Yoga Classes?

Members with 1 class per day, 2 classes, per day, and unlimited classes, annual group class packages can book Andiappan Yoga Classes.  Coupon packages, 6 classes per month, Short-term group membership packages, and complimentary packages cannot be used to book the two hours Andiappan Yoga Classes. 

What is the Suspension Policy for Annual Group Class Packages for Travel and Medical Reasons?

Please read the terms and conditions of the Annual Group Class Packages suspension policy in this page. 

What is the Suspension Policy for short-term membership / coupons/ private class packages for Travel and medical reasons?

Suspension for medical reasons  for the above packages can only be approved as a transfer of credits.  If you are applying suspension for medical reasons you can provide the doctors’ certificate stating that you are not fit to attend yoga classes.

You can transfer the remaining credits to a friend/ family member who is currently not a member of Anahata Yoga.

Please note once the credit is transferred it cannot be cancelled or transferred again. This transfer of credit can be done once with the admin fee payment of HKD 500.

You will get a 7 days courtesy time period to give us the name of the friend/family member you wish to be transferred to.

Suspension  is not given for short-term membership / coupons/ private class packages for travel reasons.

What is the suspension policy for the annual group class package  during the Teacher Training Course?

Short term memberships cannot be suspended during the teacher training course. For more details about annual group class package suspension, batch transfer/ missed classes retake/ recommended group and andiappan yoga classes extension, assessment retake and assignment extension and admin fee details please refer to this page.